Creating an account is simple, and will occur automatically as you place your first order. There is not a way to create an account before placing an order.
How to Checkout and Create an Account
Once all the items that you'd like to purchase are in your cart, please click the cart icon and "checkout". Our site will prompt to you log in. Enter your preferred email address then select "first time customer" when prompted if you'd shopped here before. This will present you with an option to enter your shipping and billing details, and finally select a password before placing your order.
Submitting the order will then automatically create a new account that you may access anytime with your email address and the password that you selected.
This account will work on all our sites,
Adagio Teas,
Masters Teas,
Selefina Spices, and
Lardera Coffee! You may shop any of our stores and your cart will travel with you to place one order to save on shipping!
All of your order history is securely stored on our server. If you want us to refresh your memory about what you ordered last week, last month, or even last year just visit My Account >
My Orders to view your history.
Click on each order to view the items selected, the price paid, the address where the order shipped, and much more!
If you would like to merge two accounts, log into the account you wish to keep, and go to My Account >
Merge Accounts tab.
How To Merge
Click on the merge button and type in the email address of the alternate account. We will send that address an email to confirm that you wish to merge these two accounts.
You may only merge an account once
The ability to merge accounts will not work again for the email addresses you had combined in the past. Should you have further issues, please email us at
[email protected].
We try to be conservative with our announcements of special offers and promotions. However, if you wish not to receive these, we make opting out very easy.
Opt-Out of Promotional Emails
Visit
communications on your account page and deselect the box next to Offers & Promotions.
Communication Through Twitter
Visit
communications on your account page and select the options you prefer us to communicate with you through Twitter.
Communication Through SMS Text
Visit
communications on your account page and select the options you prefer us to communicate with you through SMS Text.
Browser Push Notifications
Visit
communications on your account page and select "enable" and allow, then select the options you prefer us to communicate with you through browser notifcations.
Opt-Out of Postcards in Orders
Visit
communications on your account page and select the box next to Exclude from Orders.
To remove our postcards from your orders please visit the
Communications section of your Account page.
Select the box next to 'Exclude from Orders'.
We make it easy to update the email address that serves as your login. Please visit the
email page in your account. All aspects of your account, including order history, blends made, and points accumulated, will transfer automatically.
Log Out - Browser
To log out of your Adagio account, click the '
My Account' link at the top of any page, and then navigate to the bottom of the left-hand navigation menu on the Account page.
You should see a '
log out' link there, which you can select to be logged out of your account.
Log Out - Mobile
To log out of your account on mobile, click the '
My Account' on the top navigation, click 'Favorites' then scroll down to the bottom of the menu, and select 'Log Out' (below the Tea of the Month Club).
We're sorry to see the system is not recognizing your email address.
During the Checkout, if this is your first order with us, please select the button next to 'I am a first time customer'. If you had shopped with us before, please select 'I am a returning customer'
If you had shopped with us before and don't recall your password, please select the
forgot your password option, and you'll be invited to easily reset it.
One common issue occurs when your browser is auto-filling information. Please manually type all information. For the email address field, please be sure there is no space following the '.com' of your email address.
If you can't recall your password, or need to reset it, we'll gladly email it to you. Please visit the
forgot your password page on the account login page. The missing info will arrive within seconds.
If you've requested a password reset email, but haven't received it, please be sure to check your Spam and/or Junk folders, as our message may have been sent there.
We take every precaution to protect our customers' and visitors' information. When customers submit sensitive information via our site, your information is protected both on and off-line.
Encryption
All sensitive information (such as credit card numbers) submitted on our site is encrypted and is protected with SSL encryption, the best industry standard.
Personal Information
While we use SSL encryption to protect sensitive information online, we also work hard to protect user-information offline as well. All of our visitors' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific task are granted access to personally identifiable information. And these employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure, locked environment.
Share Information?
You'll be happy to know that we don't sell or share your personal info with anyone. We aim to delight you with fresh products and attentive service!
Promotions, including discounts, game prizes, offers for free items with minimum purchase, and free additions to your cart are some of the fun ways we like to reward and give back to our customers.
In any of these cases, free items added to your cart are designed to be additions to a paid order. Free items may be 'purchased' by themselves by paying for the base shipping rate of $3.75. Orders containing only free items may not be combined with a free shipping promotion.
Discount Promotions which allow you to save a percentage, or dollar amount off your total are limited to one-per-order, and may not be combined.
Some aspects of your account, like order history, we can't delete, as we're required to retain these for accounting purposes. However, you're welcome to delete any personal details, like mailing addresses and credit card numbers. Please visit your account page to remove these details from our system
